Compliance 101 with Benton Mobley, Director of Compliance

We’re shaking things up on ActiveCare by taking you behind the scenes at Active Screening. We think it’s only fair to offer you this level of transparency since it’s a corporate culture virtue we often promote on this very blog!

We’re very proud of our leadership team. They have helped boost Active Screening into one of the most reliable and sought-after screening agencies in the industry. In 2014 alone, they were instrumental in helping Active Screening earn national accreditation through the National Association of Professional Background Screeners, and established a data privacy policy which complies with the U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework administered by the United States Department of Commerce.

Basically, this means that we’re wicked good at what we do, and we take your data protection super seriously. Like trans-continental seriously.

With that, we’re pleased to introduce you to Benton Mobley, Director of Compliance at Active Screening.


ICYMI, here’s Benton’s profile on our About Us page.

“Benton Mobley has been with Active Screening since 2005 and has been instrumental to the company in developing and maintaining full service, in-house compliance, verifications and criminal research departments. Mr. Mobley has over 15 years of experience in the employment screening industry. As an FCRA certified expert Mr. Mobley continually strives to exceed industry standards and assist Active Screening customers in making the best hiring decisions.”

We did a little Q & A with Benton and hope you enjoy learning more about his important role at Active Screening.

Q: How did you get started in the background screening industry?

Benton: I started working in this industry prior to 9/11 at a company called Androcles. A friend got me an interview and I was hired to process criminal research and results from the court runners. It was the bottom rung in the company. The company was bought and merged with a few other companies shortly after I started working for Androcles. During the next several years I went on to work in several other departments and areas in the operations side of the screening industry. I especially focused on software/product testing and compliance. I’ve always excelled at whatever project or obstacle that has been placed in front of me.

Q: What does a Director of Compliance do? What are your roles and responsibilities? How has this changed since you came to Active Screening?

Benton: My roles and responsibilities have changed a lot since 2005. Compliance was originally all wrapped up in general day to day functions within operations, but so was criminal research, customer service, verifications etc. As the company grew so did the need to have specified departments with roles and responsibilities. I started and grew each of our departments in operations with compliance being the last one.

As our company matured, so did our industry, especially in the areas of tightening down the process with state and federal laws. We’ve also seen A LOT more litigation and settlements involving CRAs within the last few years. So those industry dynamics have really brought compliance to the top as far as the importance and need to have a compliance department.

The compliance department is responsible for looking out for the company’s best interest. That can include, but is not limited to, making sure all company employees and subcontractors are following state and federal laws, credentialing of new accounts, credentialing accounts who want access to credit bureau information, oversight for adverse action, oversight for adjudication and scoring, providing the company with frequent updates on state laws that are being changed or enacted that directly affect our business model.

I also work with Product Development A LOT, since my insight is needed to see if the technology will comply with SOP, laws, and how our clients operate. We also handle any disputes or rechecks regarding the accuracy of criminal results on our consumer reports. We also provide numerous self-help type of documents out at our company websites.

Q: What is the most interesting aspect of your job? Most difficult? Most exciting?

Benton: Most interesting is working on new products, software and items that will make the overall process easier for us and the clients. Inventing Solutions.

Most difficult is keeping the clients informed of all the little nuanced things that materialize during the course of running a consumer report. Client education.

Most exciting is working for and keeping our company one of the best companies in the industry that provides a great service to organizations.

Q: How difficult was it to become FCRA certified? It seems like a complicated and ever-changing topic.

The NAPBS offers two FCRA certifications. One is the Basic and the other is the Advanced. Both are fairly straightforward as far as the information, but you do have to be thorough with your material if you want to pass and obtain the certifications. The Advanced is also a little more stressful because it is only available twice a year at both national conferences offered by the NAPBS. The Advance certification also has to be renewed every two years.

The NAPBS also offers organizations the ability to be Accredited. This is a very long and detailed process to undergo for a CRA. It takes several months to complete and requires several hundred pages of SOP and documentation along with hundreds and hundreds of employee hours to complete. Only 10% of Consumer Reporting Agencies (CRA) in the US have been able to obtain Accreditation. We are one of that 10%. Accreditation has 62 clauses that have to be met and covers all aspects of your CRA operations, including but not limited to, IT security and protocol, the handling and reporting of criminal records, compliance, verifications, client services, and general HR stuff.

Q: What is the most common question you get from Active Screening clients and what is your response?

Benton: Compliance doesn’t get a lot of direct questions from clients. Most of those questions are either handled by client services, or all of the documents and self-help materials that compliance has placed on the websites has done the trick. When we speak to clients it’s usually following up on the results of a recheck or dispute, and during those times we may have to educate the client a bit more on the ordering process in regards to the services being ordered.

Q: More organizations are taking volunteer screening seriously and are turning to Active Screening in increasing numbers to vet their volunteers. What do you think is the most important thing for volunteer-based organizations to know about volunteer screening and the platforms you’ve helped develop to help them implement this?

Benton: The background check or consumer report is just one facet of a HR person’s responsibilities. I think that clients under-utilize several nifty little features we have built into the systems to make their jobs easier. Especially on the Active Screening platform. A lot of these features directly relate to how they manage their process and provides them with easy solutions to their obligations as required by federal law.

To learn more about the Active Screening platform, known as ACTivate, click here. It’s the most versatile, comprehensive solution to safely collect and run background checks for your employees and volunteers.

Watch this video for more information!

This entry was posted in Applicant-Entry Solutions, Background Screening, General, Global Solutions, Human Resources, Industry Solutions, News, References & Credentialing and tagged , , , , , , , , , , , , , , , by Patricia Carlson. Bookmark the permalink.

Patricia Carlson is a content writer who specializes in B2C and B2B inbound marketing. She blogs regularly for clients about the background screening and finance industries, and generates newsletters, white papers and email campaigns for a variety of businesses. Patricia also produces a heavy rotation of editorial material for home design, law enforcement, and family magazines. She’s been writing professionally for more than a dozen years, and for Active Screening for more than two of those. Check out LinkedIn for a roster of Patricia's clients and links to published works. When she’s not interviewing sources or researching trends, she’s living a fast-paced Florida life questioning the antics of her two young children, partner and mischievous cat. Patricia loves to talk tennis and TV on Twitter - give her a shout @pattycfreelance.
Active ScreeningBarbara S.
Healthcare Industry

"Here at Holland Hospital, we have been extremely pleased with Active Screening. The report results come back quickly, usually within 24 hours or less.  The staff at Active Screening is easy accessible, knowledgeable and responds to our questions promptly."

Active ScreeningLynn C. Staffing Industry

"Benton Mobley has been and remains my Main point of contact at Active Screening from the beginning; so aside from the comfort of dealing with the same person all these years, there is the most important fact of all;  customer satisfaction. Benton knows the business like the back of his hand; and that is what we need in our fast paced industry of staffing. He is the all-time BEST!  MY employer, Leslie, believes in the notion that great service deserves to be rewarded, so we are here for the duration.We get immediate and personalized attention for any and all concerns we need addressed, and in the staffing industry, this is vital."

Active ScreeningCayce R. Education Industry

"My experience working with Active Screening for our background check process has been very positive.  The reports are almost always completed in a very timely fashion. The information reported appears to be very thorough and accurate.  On the rare occasions that we have questions or problems, the customer service team is always very quick to respond and resolve the issue.  Overall, I am very pleased with the service I receive from Active Screening."

Active ScreeningCraig H. Staffing Industry

"Your customer service is excellent.  The turn around time on background checks is quite fast.  Excellent work.  I haven't had a single problem."

Active ScreeningJackie C. Education Industry

"I wanted to thank you and your staff for being so patient and working so diligently with the Human Resources staff during our recent endeavor to process all of our work study students through background screenings.  We have never had to process so many requests within such a short period of time before, but thanks to you and your staff we made it. Again thank you, we made a good choice in selecting Active Screening."

Active ScreeningLindsey W.  Financial Industry

"I wanted to share my appreciation for your wonderful service...switching background screening companies could have been a stressful task, but your company made the transition seamless. Your website was extremely easy to navigate and the turn around time has been great. I appreciate when information is missing or entered incorrectly during ordering, your company notifies me right away to ensure that my error does not hold the reports results, causing us a delay in hiring an individual...Active Screening has been great to us and I would definitely refer them to others."

Active ScreeningTerry S. Property Management

"Working with Active Screening over the last year and half has been a wonderful experience. They deliver fast and informative results at the best price. Their level of professionalism and the speed they respond to our issues is a benefit that any company can value from. I would highly recommend using Active Screening and their amazing team."

Active ScreeningYulesis D.  Staffing Industry

“Interactive Response Technologies (IRT) has more than 2,000 employees at multiple locations across the United States. IRT has been using Active Screening to conduct criminal background checks since 2006. During this time, Active Screening has consistently returned accurate reports, usually with less than 48 hours turnaround. If there are any problems or inconsistencies with the reports, their staff has called to notify us so that we can attempt to rectify the situation. The staff at Active Screening is always courteous and congenial over the phone. In our opinion, Active Screening is outstanding.”

Active ScreeningAndy N. Software Provider

 "Active Screening has helped us screen our applicants in record time for more than two years.... we are very impressed with the professionalism and speed with which their service team responds to our questions. They understand our needs and are a pleasure to work with. I highly recommend them."

Active ScreeningCassie J. Staffing Industry

"The Active Screening team is very informative; they provided a complete consultation on all the services, so I understood what I needed, and saved me hours and hours of my time learning the various services. Their reputation, as being on the cutting edge of employment screening best practices, certainly held true in this instance. The expertise they brought to the table was invaluable to our understanding of our applicants backgrounds. I highly recommend Active Screening to anyone with the task of screening large numbers of applicants and needing reliable customer support."

Active Screening

With over 20 years of law enforcement experience I can attest to the fact that the strongest predictor of future criminal behavior is a person’s criminal history. As the manager of campus safety at my church, I depend on Active Screening to provide a thorough assessment of every criminal history background check we request. For more than 3 years, Active Screening has been faithful to this task with timely, accurate and reliable service.

Active Screening

We have benefited from knowing that we are not exposing the communities we work with or ourselves to unnecessary risk. We continue to have a perfect record in that we have never had a serious incident with a trip participant causing harm or acting inappropriately with any community member or fellow team member- thank goodness!

Active Screening

I would highly recommend any association or organization who conducts background checks to use Active Screening. In addition to my involvement with WAHA, I am an officer in a corporation with over 500 employees who provide treatment, mental health, and correctional services for children and adolescents. Our company is mandated by law to do comprehensive background searches and I can say with the utmost sincerity that Active Screening product rivals that of any government or other private sector process.

Active Screening

We have used Active Screening and their solution VERITY to screen all our coaches and volunteers working with youth. The online system gives us an easy and cost-effective solution to collecting forms and payments from our applicants...and we simply login to view the results of who passed or failed. It's so easy....thank you Active Screening.