Customer service can be broken down into three main categories:
When things get bad, you usually have the chance to correct the mistake. Dominos pizza is a prime example. This blog post tells the story of how one repulsive YouTube video changed the course of Dominos customer relations, and the company’s pizza.
If you don’t correct the bad play, however, you risk losing more than just a single customer. This guy’s LinkedIn story, “15 Statistics That Should Change The Business World – But Haven’t,” is chock full of supporting statistics. Here is a sampling:
- A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company.
- A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs.
- It takes 12 positive experiences to make up for one unresolved negative experience – “Understanding Customers” by Ruby Newell-Legner.
Active Screening is proud to announce we have a 97% customer retention rate. We don’t often overtly toot our own horn, but in this case we’re giving ourselves a round of applause. And we’re giving you a little snapshot of how we do it by showcasing some of our favorite client testimonials and why they love Active Screening.
Exceptional Industry Knowledge:
“Benton Mobley has been and remains my main point of contact at Active Screening from the beginning; so aside from the comfort of dealing with the same person all these years, there is the most important fact of all – customer satisfaction. Benton knows the business like the back of his hand; and that is what we need in our fast paced industry of staffing. He is the all-time BEST!” – Lynn C., staffing industry
Timely, Accurate, Thorough:
“My experience working with Active Screening for our background check process has been very positive. The reports are almost always completed in a very timely fashion. The information reported appears to be very thorough and accurate.” – Cayce R., education industry
Transparent and Efficient Processes:
“I wanted to share my appreciation for your wonderful service…switching background screening companies could have been a stressful task, but your company made the transition seamless. Your website was extremely easy to navigate and the turn around time has been great. I appreciate when information is missing or entered incorrectly during ordering, your company notifies me right away to ensure that my error does not hold the reports results, causing us a delay in hiring an individual…Active Screening has been great to us and I would definitely refer them to others.” – Lindsey W., financial industry
Committed to Innovation:
“The Active Screening team is very informative; they provided a complete consultation on all the services, so I understood what I needed, and saved me hours and hours of my time learning the various services. Their reputation, as being on the cutting edge of employment screening best practices, certainly held true in this instance. The expertise they brought to the table was invaluable to our understanding of our applicants backgrounds. I highly recommend Active Screening to anyone with the task of screening large numbers of applicants and needing reliable customer support.” – Cassie J., staffing industry
We encourage you to explore our website and find out why Active Screening should be your choice for background checks. Don’t forget to check out Active Care – our three-tiered approach toward providing and growing an exceptional client and customer service relationship.
Toot out.