Customer service can be broken down into three main categories:GoodBadUgly When things get bad, you usually have the chance to correct the mistake. Dominos pizza is a prime example. This blog post tells the story of how one repulsive YouTube video changed the course...
Did you know everyone’s favorite coffee shop celebrates the earth with discounted coffee? There is a catch though, in order to receive your discount you must bring your own mug. This occurs on Earth Day, however this isn’t the only day Starbucks goes green. You can...
Check out what the following blogs had to say about HR trends, news and more. Below is a list of our top five favorite posts from this week. Check back every Friday for five more!6 Reasons HR would Reject Employees Based on Their BackgroundsThis post is about a topic...
The customer service experience is written about everywhere lately. Not necessarily positively, either. Cases in point: The Twitter handle @IHateUSPS does nothing but rant about the United States Postal Service (seriously, NSFW here folks). Chicago Transit Authority...
When I was 13 I took my first trip to New York City. What made a true impression on me was not the city but rather the people. Every corner, every monument, every street had its own unique set of vendors; they sold everything from clothes to paintings to knick-knacks....
If you were busy holiday shopping, you might have missed it. A new proposed law could have a big impact on the hiring process and how safe your money is. About a week before Christmas, Senator Elizabeth Warren (D-MA) and six other US senators, introduced a bill that...
