Department Profile: Travis Del Rosal, Research Manager

It may be hard to tell from a website or a blog – after all, it’s a snapshot of the incredible solutions and contributions the folks here have created within the background screening industry – but there is some SERIOUS WORK going on behind the scenes at Active Screening.

From ACTivate, the premiere single-sign-on screening solution, to tailored programs that are easily customizable so clients are purchasing and using only what they need, Active Screening is at the forefront of conceptualizing and mastering innovative ways to collect, store and screen information.

The main reason for Active Screening to remain at the top of the industry is the abundance of super-talented people behind the scenes. We’re so proud of the men and woman who work here and we want you to be, too. That’s why we’re launching ‘Department Profiles,’ a new series on ActiveCare that features the stories of our awesome leadership team. This is the group who, in 2014 alone, accomplished these tremendous feats in the screening industry:

This week, we’re meeting Travis Del Rosal, Research Manager at Active Screening. Here’s a quick bio that you can find on our About Us page:

“Travis Del Rosal has been with Active Screening since 2008 and has over 15 years of experience in the employment screening industry. Mr. Del Rosal holds a BA in Criminology with a minor in Psychology from USF.  Previous to joining Active Screening Travis was a Director of Criminal Research at ChoicePoint and ADREM Profiles.  Mr. Del Rosal is a criminal research veteran and consistently meets Active Screening’s corporate goals and objectives for superior quality and rapid turnaround times.”

Travis Del Rosal Profile Pic

Question: How did you get started in the background screening industry?

Travis: “I’ve always been interested in law, crime, law enforcement, conducting research and investigations. I think initially I wanted to get into law enforcement; Perhaps someday become a detective. I later considered going to law school, but not when I saw the price tag. So I kind of got started in the background screening industry by accident.

I’ve had a full time job since graduating from high school. A few friends and I worked together as court runners for two different prestigious law firms in downtown Tampa, all while I was attending college. Then, in what would kind of become a command theme in my professional career, a large legal services company partnered with the law firm where I was working to take over all duties that my friends and I had as court runners. For the first time in my young life, I was about to lose my job due to no choice of my own.

Once I got word of this, the next day I went to school. I went to the student services department at University of South Florida (USF). There, USF had a computer listing of jobs which you could search by degree type. I searched through Criminology and located a position as a criminal record researcher with a company named ADREM Profiles. Within about two weeks of that day, I interviewed at ADREM. I was hired the same day, and started my career in the background screening industry. I haven’t looked back since.”  

Question: What does a Director of Criminal Research do? What are your roles and responsibilities? How has this changed since you came on board at Active Screening in 2008?

Travis: “Over the years and as the company has grown, so has the span of my overall duties and role within the organization. Basically my team and I are responsible for the vast majority of the actual work or searches conducted by our company. When I started with Active Screening there were three researchers. Now we have 12. I have the responsibility of growing the department, hiring, training, evaluating and terminating. 

Through the years, we have increased department production while decreasing cost of goods. I’ve created numerous operation and department compliance manuals, guidelines and Standard Operating Procedures. We set realistic employee production and quality goals. I work closely with our Compliance Department on all client or consumer rechecks and disputes. There is a lot of cross-department interaction with Product Development, Information Technology, and especially, Client Services. 

I’m responsible for keeping all of our mandatory service fees up-to-date and other operational documents posted on our website. I also work closely with our National Data provider. My team and I audit our national data on a monthly basis and make product suggestions for each state which can be seen on our online consultations. My team and I work closely with court and other government agencies to maintain company accounts and accessibility. We also lead in the development of relationships and price negotiations for the company with outside field researchers and/or vendors. My day-to-day duties consist of a ton more things, but in short I try my best to solve problems and more importantly avoid problems. I answer a lot of questions and make high level decisions in providing consumer reports. I try to help steer the operations team in the right direction and represent the company in the best possible manner.

Question: What is the most interesting aspect of your job? Most difficult? Most exciting?

Travis: “I believe the most interesting part of my job is what also makes it the most exciting and difficult. I enjoy and cherish my team. I’ve spent a lot of time and effort in trying to place each member of the Research Team in the best position to be successful.  Collectively working together to achieve a common goal is very exciting and rewarding.  I like the challenge of balancing workload, staffing and resources. I like to solve problems and get answers. I very much like to research and learn new things. Every day I have control of a lot of moving parts and deal with a lot of different people and personalities. Although there have been many changes in the industry, a few things never change. Clients always want a quick turn-around time and a quality result. We do our best to provide just that.”

Question: How important is the criminal research component to a background check? It often sounds like it’s the most critical piece to any person’s background check, but obviously it should be part of a comprehensive screen. Do you think most people understand all the components to a background check, or do you think most people still think it’s just a simple check of their fingerprints?

Travis: “I do not think most people understand or realize all that is involved or available to them in the process of conducting a background check. It is probably an accurate assumption that most only think of, or consider, the criminal aspect of a background check. However there is so much more to a comprehensive background check than just criminal searches.

Active Screening is a full-scale background investigation agency. Not only do we conduct State and County records research, but we do Federal records research for criminal, civil, and even bankruptcies. Many people don’t understand that Federal records (federal crimes) are in and of themselves. We do Education, Employment, Reference verifications, and Motor Vehicle searches not just in the USA, but internationally as well. Along with a slew of additional searches, we can do Child Abuse Registry and of course, Sex Offender Registry, even Drug Testing.

It’s important to be aware of all the options out there when piecing together the best package for you and your candidate. I am of the opinion when it comes to background checks more is better. The more comprehensive the background check, generally the greater the cost. Far too often, time and pricing limits the scope of a candidate’s check, hence why most often only the criminal searches are conducted and therefore [are sometimes thought of as] the most important.”

Question: How do you ensure the information you’re getting is correct? There seem to be so many sources from which to pull information about a person that I’m guessing you have to stay hyper-vigilant to cross-reference your data for accuracy. This is a big discussion when we write about FCRA compliance and adverse action because applicants are supposed to be notified of their screening results and allowed to challenge them if they’re incorrect. 

Travis: “The most important aspect of your organization to consider when discussing the quality of your results is the company’s culture. You have to make quality a top priority. This starts by being selective in your hiring process to ensure you have the right people for the job. Then you have to educate the employees on the products. They need to understand the difference in products, how to handle each, and why. You have to provide your staff with the resources and training to make sound decisions.

In this industry a researcher makes numerous decisions every hour. They have to have confidence in their abilities to make quick and accurate decisions. The staff needs to have tools to properly do their job. As part of their resources, they should have written and documented Standard Operating Procedures, reference guides, and system functionality to assist them. You must stay vigilant and proactive with Fair Credit Reporting Act changes.

One thing I always try to instill in my staff is that they are not just dealing with names on a page. Each of those names is an actual human being, and the decisions they make in handling results affect people’s lives. I instruct my staff to treat each of those names as if they are working on their own name, and to treat each with as much detail and respect as they would want themselves treated.

You also have to have processes on the back end to ensure good quality. There needs to be checks and balances within your processes. There should always be some sort of audit process and quality review.

Communication within the organization is key, not only verbal but written as well. I’ve found in most things to be good at something you have to have familiarity, structure and practice. Good habits are learned and developed. Controversially, you have to be willing and ready to address mistakes immediately and sternly. Your resources need to be accurate and current. Always use up-to-date and actionable information.” 

Question: In 2015 we’re focusing a lot on volunteer screening and how Active Screening is helping making that easier for clients. What do you think is the most important thing for volunteer-based organizations to know about volunteer screening and how Active Screening works to keep workplaces and the people within them safe? I’m specifically wondering if enough volunteer-based organizations and/or non-profits conduct background checks on their volunteers? How can we work to convince them of this necessity?

Travis: “There are probably not nearly enough volunteer-based or non-profit organizations currently conducting background checks. Never more so than now is it important for volunteers to be screened.

I think one thing that really sets us apart from other providers, is just how simple and transparent we have made the process of ordering the most cost-effective search or searches. Our resource page and online consultation pinpoint what’s available for each state.

The risk and liability is just too great in today’s age to not screen volunteers. There’s a bit of a trend in the info we see come back on the volunteers. Most are good people looking to get involved in the community or whatever they are specifically volunteering for, have never done anything illegal, and are good citizens. There are others that may have made a mistake or two in the past. They have learned from their mistakes, are truly reformed, and are trying their best to be a positive influence. However, then you have the ones that see certain organizations as easy targets to get integrated in for their own self-interest or even worst – criminal activity. Doing nothing and taking people on their word alone unfortunately is no longer acceptable or an excuse.

Thanks, Travis!

Active Screening has one of the easiest, versatile and budget-friendly volunteer solution packages available in the industry. Click here to see how we do it and what bundle might work best for your organization!

Better yet, give us a call at 1-800-319-5580 and get a special one-on-one consultation with one of our team members. We look forward to meeting you!

This entry was posted in Applicant-Entry Solutions, Background Screening, Clinical Services, Criminal Records, General, Global Solutions, Industry Solutions, News, References & Credentialing and tagged , , , , , , , , , , , , , , , , by Patricia Carlson. Bookmark the permalink.

Patricia Carlson is a content writer who specializes in B2C and B2B inbound marketing. She blogs regularly for clients about the background screening and finance industries, and generates newsletters, white papers and email campaigns for a variety of businesses. Patricia also produces a heavy rotation of editorial material for home design, law enforcement, and family magazines. She’s been writing professionally for more than a dozen years, and for Active Screening for more than two of those. Check out LinkedIn for a roster of Patricia’s clients and links to published works. When she’s not interviewing sources or researching trends, she’s living a fast-paced Florida life questioning the antics of her two young children, partner and mischievous cat. Patricia loves to talk tennis and TV on Twitter – give her a shout @pattycfreelance.

 
        
Active ScreeningBarbara S.
Healthcare Industry

"Here at Holland Hospital, we have been extremely pleased with Active Screening. The report results come back quickly, usually within 24 hours or less.  The staff at Active Screening is easy accessible, knowledgeable and responds to our questions promptly."

Active ScreeningLynn C. Staffing Industry

"Benton Mobley has been and remains my Main point of contact at Active Screening from the beginning; so aside from the comfort of dealing with the same person all these years, there is the most important fact of all;  customer satisfaction. Benton knows the business like the back of his hand; and that is what we need in our fast paced industry of staffing. He is the all-time BEST!  MY employer, Leslie, believes in the notion that great service deserves to be rewarded, so we are here for the duration.We get immediate and personalized attention for any and all concerns we need addressed, and in the staffing industry, this is vital."

Active ScreeningCayce R. Education Industry

"My experience working with Active Screening for our background check process has been very positive.  The reports are almost always completed in a very timely fashion. The information reported appears to be very thorough and accurate.  On the rare occasions that we have questions or problems, the customer service team is always very quick to respond and resolve the issue.  Overall, I am very pleased with the service I receive from Active Screening."

Active ScreeningCraig H. Staffing Industry

"Your customer service is excellent.  The turn around time on background checks is quite fast.  Excellent work.  I haven't had a single problem."

Active ScreeningJackie C. Education Industry

"I wanted to thank you and your staff for being so patient and working so diligently with the Human Resources staff during our recent endeavor to process all of our work study students through background screenings.  We have never had to process so many requests within such a short period of time before, but thanks to you and your staff we made it. Again thank you, we made a good choice in selecting Active Screening."

Active ScreeningLindsey W.  Financial Industry

"I wanted to share my appreciation for your wonderful service...switching background screening companies could have been a stressful task, but your company made the transition seamless. Your website was extremely easy to navigate and the turn around time has been great. I appreciate when information is missing or entered incorrectly during ordering, your company notifies me right away to ensure that my error does not hold the reports results, causing us a delay in hiring an individual...Active Screening has been great to us and I would definitely refer them to others."

Active ScreeningTerry S. Property Management

"Working with Active Screening over the last year and half has been a wonderful experience. They deliver fast and informative results at the best price. Their level of professionalism and the speed they respond to our issues is a benefit that any company can value from. I would highly recommend using Active Screening and their amazing team."

Active ScreeningYulesis D.  Staffing Industry

“Interactive Response Technologies (IRT) has more than 2,000 employees at multiple locations across the United States. IRT has been using Active Screening to conduct criminal background checks since 2006. During this time, Active Screening has consistently returned accurate reports, usually with less than 48 hours turnaround. If there are any problems or inconsistencies with the reports, their staff has called to notify us so that we can attempt to rectify the situation. The staff at Active Screening is always courteous and congenial over the phone. In our opinion, Active Screening is outstanding.”

Active ScreeningAndy N. Software Provider

 "Active Screening has helped us screen our applicants in record time for more than two years.... we are very impressed with the professionalism and speed with which their service team responds to our questions. They understand our needs and are a pleasure to work with. I highly recommend them."

Active ScreeningCassie J. Staffing Industry

"The Active Screening team is very informative; they provided a complete consultation on all the services, so I understood what I needed, and saved me hours and hours of my time learning the various services. Their reputation, as being on the cutting edge of employment screening best practices, certainly held true in this instance. The expertise they brought to the table was invaluable to our understanding of our applicants backgrounds. I highly recommend Active Screening to anyone with the task of screening large numbers of applicants and needing reliable customer support."

Active Screening

With over 20 years of law enforcement experience I can attest to the fact that the strongest predictor of future criminal behavior is a person’s criminal history. As the manager of campus safety at my church, I depend on Active Screening to provide a thorough assessment of every criminal history background check we request. For more than 3 years, Active Screening has been faithful to this task with timely, accurate and reliable service.

Active Screening

We have benefited from knowing that we are not exposing the communities we work with or ourselves to unnecessary risk. We continue to have a perfect record in that we have never had a serious incident with a trip participant causing harm or acting inappropriately with any community member or fellow team member- thank goodness!

Active Screening

I would highly recommend any association or organization who conducts background checks to use Active Screening. In addition to my involvement with WAHA, I am an officer in a corporation with over 500 employees who provide treatment, mental health, and correctional services for children and adolescents. Our company is mandated by law to do comprehensive background searches and I can say with the utmost sincerity that Active Screening product rivals that of any government or other private sector process.

Active Screening

We have used Active Screening and their solution VERITY to screen all our coaches and volunteers working with youth. The online system gives us an easy and cost-effective solution to collecting forms and payments from our applicants...and we simply login to view the results of who passed or failed. It's so easy....thank you Active Screening.