Active Care - Active Screening

Active Care

  What makes Active Screening different from other background screening companies? With over a 97% customer retention rate, we are proud of our commitment to...

 
 
 
 what_is_active_careWhat makes Active Screening different from other background screening companies? With over a 97% customer retention rate, we are proud of our commitment to you. We know how important it is for you to find the perfect candidate for every position, and we strive daily to help you accomplish that goal.

1. Uncompromising Quality Assurance

Active Screening strives to maintain the highest level of quality and the most stringent Quality Assurance Program in the industry.This involves recruiting and selecting only the most skilled and experienced research and verification specialists. This enables Active Screening to consistently deliver accurate and timely results. The procedures set forth in our Quality Assurance Program for testing, selecting and monitoring our national network of court research specialists are second to none.
Prior to becoming an AS Research Specialist, researchers are thoroughly tested and vetted. Upon reaching status of AS Research Specialist, our Quality Assurance Director continuously monitors all research and specialists to guarantee only the most accurate, up to date information is being reported. This testing procedure entails submissions to guarantee research is physically conducted at the applicable courthouses. Only by physically conducting research at the courthouse(s) can clients receive the most up-to-date, accurate and thorough results possible. Submissions to researchers also include varying factors and identifiers to ensure thorough research is being conducted and to ensure that all records are found and reported.
  • National Network of Experienced Court Research Specialists
  • Criminal Records Research Conducted at the Courthouse
  • Skilled and Experienced Staff of Verification Specialists & HR
  • Professionals that receive extensive FCRA training
  • Extensive Research and Verification Methods
  • Continuous, Monthly, Blind Test Submissions to Court Research Specialists, Verification Specialists and Providers to Ensure Maximum Accuracy, Thoroughness and Quality Levels
  • Re-Verifications of Derogatory or Negative Findings Conducted Prior to Final Reporting
  • Reports Reviewed by Quality Control Specialist prior to Final Reporting
  • Full Compliance with FCRA and State Reporting Laws

2. Best in Class Customer Support

We know how important it is for you to have support you can count on. As a key driver to our service offering and our company mission, providing the best support available is our number one priority. As a matter of fact, Active Screening has molded each of our service offerings with customer support as our primary requirement. By designing our company around customer service, we believe we have created the best customer experience available in the background screening industry today. Anywhere!
  • Live call center: Agent-led telephone support of services for your company
  • Extended support hours available 6 – 8pm EST (for PST/CST time-zone clients)
  • Problems will receive response within 4 business hours
  • Full resolution1 within 8 business hours
  • Email and live chat support

3. Unparalleled Industry Knowledge

We’ve grown quite a bit over the years and so has our understanding of your needs for technology. We believe we have developed the industries best Single Sign-On Solution for background screening available in the market today, with the ACTivate Platform. Whether you need identity and credit history, criminal checks, drug testing, I-9 work status, or any other number of services, Active Screening can build out the perfect background screening solution for YOUR needs.Active Screening has a highly experienced team with decades of experience in the background screening industry. We pride ourselves on the continual growth of that team by adding members with niche experience in all areas. We pass along that knowledge to you through our Active Care Experts and the Active Care BlogWe hope you enjoy reading,  learning and becoming a member of the Active Screening community.
1. Nearly all issues can be resolved within 8 business hours, although extenuating circumstances may arise which could increase resolution time. In these situations, Active Screening will communicate timelines and status accordingly throughout the support process.
Active ScreeningBarbara S.
Healthcare Industry

"Here at Holland Hospital, we have been extremely pleased with Active Screening. The report results come back quickly, usually within 24 hours or less.  The staff at Active Screening is easy accessible, knowledgeable and responds to our questions promptly."

Active ScreeningLynn C. Staffing Industry

"Benton Mobley has been and remains my Main point of contact at Active Screening from the beginning; so aside from the comfort of dealing with the same person all these years, there is the most important fact of all;  customer satisfaction. Benton knows the business like the back of his hand; and that is what we need in our fast paced industry of staffing. He is the all-time BEST!  MY employer, Leslie, believes in the notion that great service deserves to be rewarded, so we are here for the duration.We get immediate and personalized attention for any and all concerns we need addressed, and in the staffing industry, this is vital."

Active ScreeningCayce R. Education Industry

"My experience working with Active Screening for our background check process has been very positive.  The reports are almost always completed in a very timely fashion. The information reported appears to be very thorough and accurate.  On the rare occasions that we have questions or problems, the customer service team is always very quick to respond and resolve the issue.  Overall, I am very pleased with the service I receive from Active Screening."

Active ScreeningCraig H. Staffing Industry

"Your customer service is excellent.  The turn around time on background checks is quite fast.  Excellent work.  I haven't had a single problem."

Active ScreeningJackie C. Education Industry

"I wanted to thank you and your staff for being so patient and working so diligently with the Human Resources staff during our recent endeavor to process all of our work study students through background screenings.  We have never had to process so many requests within such a short period of time before, but thanks to you and your staff we made it. Again thank you, we made a good choice in selecting Active Screening."

Active ScreeningLindsey W.  Financial Industry

"I wanted to share my appreciation for your wonderful service...switching background screening companies could have been a stressful task, but your company made the transition seamless. Your website was extremely easy to navigate and the turn around time has been great. I appreciate when information is missing or entered incorrectly during ordering, your company notifies me right away to ensure that my error does not hold the reports results, causing us a delay in hiring an individual...Active Screening has been great to us and I would definitely refer them to others."

Active ScreeningTerry S. Property Management

"Working with Active Screening over the last year and half has been a wonderful experience. They deliver fast and informative results at the best price. Their level of professionalism and the speed they respond to our issues is a benefit that any company can value from. I would highly recommend using Active Screening and their amazing team."

Active ScreeningYulesis D.  Staffing Industry

“Interactive Response Technologies (IRT) has more than 2,000 employees at multiple locations across the United States. IRT has been using Active Screening to conduct criminal background checks since 2006. During this time, Active Screening has consistently returned accurate reports, usually with less than 48 hours turnaround. If there are any problems or inconsistencies with the reports, their staff has called to notify us so that we can attempt to rectify the situation. The staff at Active Screening is always courteous and congenial over the phone. In our opinion, Active Screening is outstanding.”

Active ScreeningAndy N. Software Provider

 "Active Screening has helped us screen our applicants in record time for more than two years.... we are very impressed with the professionalism and speed with which their service team responds to our questions. They understand our needs and are a pleasure to work with. I highly recommend them."

Active ScreeningCassie J. Staffing Industry

"The Active Screening team is very informative; they provided a complete consultation on all the services, so I understood what I needed, and saved me hours and hours of my time learning the various services. Their reputation, as being on the cutting edge of employment screening best practices, certainly held true in this instance. The expertise they brought to the table was invaluable to our understanding of our applicants backgrounds. I highly recommend Active Screening to anyone with the task of screening large numbers of applicants and needing reliable customer support."

Active Screening

With over 20 years of law enforcement experience I can attest to the fact that the strongest predictor of future criminal behavior is a person’s criminal history. As the manager of campus safety at my church, I depend on Active Screening to provide a thorough assessment of every criminal history background check we request. For more than 3 years, Active Screening has been faithful to this task with timely, accurate and reliable service.

Active Screening

We have benefited from knowing that we are not exposing the communities we work with or ourselves to unnecessary risk. We continue to have a perfect record in that we have never had a serious incident with a trip participant causing harm or acting inappropriately with any community member or fellow team member- thank goodness!

Active Screening

I would highly recommend any association or organization who conducts background checks to use Active Screening. In addition to my involvement with WAHA, I am an officer in a corporation with over 500 employees who provide treatment, mental health, and correctional services for children and adolescents. Our company is mandated by law to do comprehensive background searches and I can say with the utmost sincerity that Active Screening product rivals that of any government or other private sector process.

Active Screening

We have used Active Screening and their solution VERITY to screen all our coaches and volunteers working with youth. The online system gives us an easy and cost-effective solution to collecting forms and payments from our applicants...and we simply login to view the results of who passed or failed. It's so easy....thank you Active Screening.